Help Center/Troubleshooting/3D Model Not Loading? Here's How to Fix It
    Troubleshooting
    Popular

    3D Model Not Loading? Here's How to Fix It

    Troubleshoot common issues with 3D model uploads and rendering.

    Published 3/15/2024
    troubleshooting
    3d-models
    upload

    If your 3D model isn't loading or displaying correctly, try these solutions.

    Check File Format

    Ensure your file is in a supported format: GLB, GLTF, FBX, or OBJ. GLB is recommended for best compatibility.

    File Size Limits

    Models must be under 100MB. Optimize your models using tools like Blender or our built-in optimizer.

    Texture Issues

    Make sure all textures are embedded in the model file or uploaded separately. Check that texture paths are correct.